Your privacy is important to us. This policy explains how we collect, use, and protect your information.
This Privacy Policy (hereinafter known as "Policy") sets out how the information provided to Sam's Cars Services Private Limited (hereinafter referred to as "Sam's Cars", "Company" "We", "Us" and "Our"), its subsidiaries, affiliates, sister concerns, representatives, and contractors, in collecting, processing, protecting, storing, transferring, and utilizing the information that operates the Website https://Samscars.in/ and any other websites and the corresponding domain, subdomain, mobile site and mobile application thereof, as well as the Google assistant bot (collectively, "Website").
'You' or 'Your' or 'Yourself' or 'User' which term shall include persons who are accessing the website, mobile application, domain, subdomain and mobile site merely as visitors or undertaking any of the Services provided by Sam's Cars across all levels in addition to all the employees (permanent or contractual) or contractors, associates, and vendors. By accessing the website or using any of Our services, You agree to be bound by all the terms of this Policy.
Sam's Cars "affiliate" means any Person directly, or indirectly through one or more intermediaries, that i) controls, ii) is controlled by or iii) is under common control of Sam's Cars. "Control" as used in the immediately preceding sentence, shall mean with respect to any person, the possession, directly or indirectly, of the power, through the exercise of voting rights, contractual rights or otherwise, to direct or control the decision-making of the management or policies of the controlled person. "Person" includes any natural person, corporation, partnership, Limited Liability Company, trust, unincorporated association, or any other entity.
The Company firmly believes in the highest standards of integrity in relation to the information provided by You at the time of interaction with the Company, and otherwise.
This Policy has been designed and developed to help You to understand the following:
This Policy ensures compliance with privacy laws and regulations applicable to Sam's Cars's collection, processing, storage, use, transmission, disclosure to third parties and retention of Personal Data.
While using Our Services, We may collect the following categories of Personal Data from the Users:
We also keep records of telephone calls received and made for making inquiries, orders, or other purposes necessary for the administration of services.
In an attempt to improve Our Services, we may, from time to time, collect any information (other than what is mentioned above) from you through the Website. You may be assured that we do not share this data with any third party except in accordance with the terms of this Policy or applicable law.
In the ordinary course of the business, we may also use your email address and phone number without further consent for the purposes mentioned below under the Purpose of Information use (such as marketing, non-marketing, administrative purposes among others notifying you of major changes, for customer service purposes, providing information about updates to our Services, billing, etc.).
Any Information provided by you will not be considered as personal information if it is freely available and/or accessible in the public domain or is not deemed as personal information under the applicable law. Further, any reviews, comments, messages, blogs posted/uploaded/conveyed/communicated by users on the public sections of the Websites or an application store (like the App Store or Play Store) becomes published content and is not considered as personal information which is subject to this Policy.
The Company may collect and process the following types of information:
We may in the future include other optional requests for information from the User including through User surveys to help Us customize the platform to deliver personalized information to the User and for other purposes as mentioned herein. Such information may also be collected during surveys/contests conducted by Us. Any such additional Personal Data will also be processed in accordance with this Policy.
Please note that the above-mentioned list is only illustrative, and is by no means, exhaustive. Company may ask you for another information, where such information requirement has not been specified in the internal KYC Policy of the Company.
By providing Your information, You consent to its collection, sharing, disclosure, and use in accordance with this Policy. The information we collect may be utilized for various business, regulatory, and operational purposes, including but not limited to:
Understanding how you interact with our Website and services, including your preferences, interests, and usage patterns, to improve features, personalize content, and provide tailored offerings.
Processing your transactions, queries, and requests, managing your account, sending periodic updates, and providing notifications about your vehicle, account, or scheduled appointments (e.g., self-inspections or home inspections).
Contacting you and/or sending you notices about your account, marketing/promotional activities, updates in policies via email, SMS, telephone, or other means for product updates, promotional offers, surveys, or general inquiries about our services.
Registering You on the Platform, performing technical administration, auditing, data analysis, and customization to enhance the platform's functionality, security, and user experience.
Conducting surveys, research, analysis, business intelligence, reporting and improvement/development/advancement for the Company's business, internal purposes, technical and administrative, operational purposes of the Company, and customization of the platform and/or the services and promotional activities; sending targeted and non-targeted advertisements; and analyzing user data to improve our services and develop new products in an effective manner.
Verifying and identifying, preventing, detecting, and tackling fraud, money laundering, terrorism, and other crimes and political associations complying with legal obligations, investigating violations of terms, enforcing policies, and addressing disputes or security concerns.
Disclosing information to comply with legal requirements, court summons and orders, or law enforcement requests, and sharing data with authorized third parties for lawful purposes.
Company is allowed to share the information, which You have shared on Our Website, with Our alliance partners/channel/business associates or affiliates ("Partners"). These alliances/partnerships are done to provide perks and convenience to You. By agreeing to this Policy, the Company and the Partners thereof, if any, will consider You as an interested user and will use the details submitted by You to contact You and give You a customized experience of Our services.
Using your data to display advertisements aligned with your interests to relevant target audiences. While personal data is not disclosed without consent, interaction with ads may indicate alignment with advertiser criteria.
Completing transactions with You effectively and billing for the products/services provided, Performing administrative tasks such as testing systems, recovering outstanding payments, and ensuring effective service delivery, Contact User as a survey respondent.
Any other purpose that may be necessary to provide the services that You have opted for; the Company may use the information collected from You to enable the Company to display advertisements to its advertisers' target audiences. Even though the Company does not disclose Your personal information for these purposes without Your consent, if You agree on, or otherwise interact with an advertisement, the advertiser may assume that You meet its target criteria.
This Policy covers the treatment of personal data gathered and used by Sam's Cars for lawful purposes and covers the personal data we share with authorized Third Parties or that Third Parties share with Us.
In the event you have any complaints or concerns with respect to the Website or if you have any questions about this Policy, please feel free to contact Grievance Redressal Officer /Nodal Officer ("GRO") our customer support at 1800 258 5656 or by mail at: privacy@Samscars.in with the following subject line: "Attention: Grievance Redressal Officer" or write to Sam's Cars FSPL at the following address:
Address: 83, LIG Link Rd, Ring Road, Sanjog Puri, Indore, Madhya Pradesh 452011
Sam's Cars will attempt to respond to all reasonable concerns or inquiries within 30 days of receipt of the email.
If you have any questions about our Privacy Policy, please contact us:
Email: privacy@samscars.in
Phone: 98263 18118
